Introduction
We have IT support because systems need maintenance and support so they work efficiently and what the user needs the system to do. IT Support there so when there is a problem with a system the IT support can fix the issues. IT support can support computers, phones, appliances and servers to keep them run as a lot of businesses and home need to keep these systems, whether its business to entertainment.
There are 4 support lines, level 1 will take very little time to sort out the problems and deal with mainly everyday issues e.g. printer is not printing. Level 2 will take a day to several days to find out and fix issues, users tend to know a lot more about computers and will have more advanced problems. Level 3 and 4 may take several weeks to several months to fix.
Level 3 IT support will look at problems with large networks or server problems, they tend to manage these networks. Level 4 IT support will handle a business networks and server farms.
Faults
Hardware issues
Software issues
End User problems or causing the problems
Error messages can appear
Network connection problems
Server issues
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