Wednesday, December 14, 2011

Unit 12 My speicaization and other tasks

Class Tasks

Task 1

I am very good with graphical applications, making 3D models to use in, editing and drawing software. I use alot of drawing software e.g. Adobe photoshop, Coral Painter, MS paint and sketch draw 3. Blender is my main 3D modeling software but I have experiance on Autodesk CAD and Autodesk 3D max.

I would talk to Dan Rowe on the the 3 main gaming platforms as he has the most experiance in gaming in the class. 

Task 2

Books
Manualsare good source for find about a computer
Professionals in that area of expertise
Leafletsfor people who need 'low level' help
Videos/DVD/Blue ray help disks, good source of information.
FAQs
Diagnostics on the actual computer diagnose problems
Phoning tech support, this depends on what level tech support your need, Tier 1, 2, 3

Manufacture website, the manufacture will know the item inside out, only proble is the item may no longer be supported or the manufacture may no longer exist.
Forums - good for instant information, but anyone can post information or the information maybe irrlevant
Review sites
Fault logs
Computer retailer websites
Online manuals
Online tech support
Online tutorials
YouTube videos
Online Diagnostics websites
Chat rooms
Networking sites
Email
Fault website 

Task 3

Sources of Inforamtion
Product specification and manuals
Collegues with specialist expertise
Manufacturers knowledge base/resource sites
fault records showing previously found soloutions
knowledge libraries/documentation within helpdesks

What would we need to consider when making a product recommendation?
Need to consider a budget, a specification and what components are needed to build a computer. All the peripherals needed with the computer and the software needed for the user to operate.
Budget
 - Corsair Power supply 750w
Motherboard
Processor dual core or i3
Low grade Graphics card
Case
Samsung Optical drive
2890145 - Fan cooling system
3541089 - Windows 7 operating system student addition
0157632 - Ben Q 17” inch monitor

Task 4

Computer randomly crashes with no error messages

Driver for the graphics card needs updating, download the driver from the manufacture website.

Blue screens of death

Switch the computer off and switch the computer back on to fix the problem

Corrupted Data


Some memory-intensive program crash on start up


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Wednesday, November 23, 2011

Unit 12 Tech support information gathering end users

FAQ example the tech support can make for

FAQ on computer system Level 1 Problems
1.      Why is my computer not turning on?

Make sure both PC and monitor are switched on or check mains are plugged in and switch on.

2.      My monitor isn’t working but I have lights on my PC?

Make sure the cable to the monitor is plugged into the back and the power from the mains is switched on.

3.      My printer is not working?

Make sure printer is switched on and make sure the printer you have is set to default.

4.       Why can I not get on to the internet?

Make sure that the ethernet cable if fixed to the back of computer and there is a lights on in the port. If cable is connected with lights, check bottom right of the screen to see the monitor icon. Does this icon have a warning sign, if so check you internet provider if they are having a problem.

5.      I can’t save my documents?

Click on the icon on the top left of the screen that has a picture of a floppy disk, that will save you document
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Wednesday, November 16, 2011

Unit 12 Tech Support

Fault Logs

To keep a maintenance record of computer systems to view passed problems, they also list how each problem was fixed and to fix them in steps.

Diagnostic and monitoring tools

Diagnostic and monitoring tools are used to monitor and show the status of a computer (using program applications) and the status of each component. They are used to check if a component is working properly or in need of maintenance.




Network traffic, i.e. bandwidth, speed


Hard drive quotas of user files


Server performance – CPU, disk space


User internet usage

Printing – PaperCut now in K College

E-safety monitoring in schools/colleges, e.g. Securus
 Remote Diagnostic Tools
Remote access utilities help support users in distant locations

Helpdesk agents can:

¨View a remote user’s screen

¨Enter commands on user’s system

Symantec pcAnywhere
Logmein
TightVNC/RealVNC

POST - Power on Self Test

POST is a built in program that will check a PC's hardware on boot up. It is designed to check every componet is there and that they are functioning properly. The system bleeps when POST is being used.


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