To keep a maintenance record of computer systems to view passed problems, they also list how each problem was fixed and to fix them in steps.
Diagnostic and monitoring tools
Diagnostic and monitoring tools are used to monitor and show the status of a computer (using program applications) and the status of each component. They are used to check if a component is working properly or in need of maintenance.
Network traffic, i.e. bandwidth, speed
Hard drive quotas of user files
Server performance – CPU, disk space
User internet usage
Printing – PaperCut now in K College
E-safety monitoring in schools/colleges, e.g. Securus
Remote Diagnostic ToolsRemote access utilities help support users in distant locations
Helpdesk agents can:
¨View a remote user’s screen
¨Enter commands on user’s system
Symantec pcAnywhere
Logmein
TightVNC/RealVNC
POST - Power on Self Test
POST is a built in program that will check a PC's hardware on boot up. It is designed to check every componet is there and that they are functioning properly. The system bleeps when POST is being used.
1 Beep: DRAM refresh failure
2 Beeps: Parity circuit failure
3 Beeps: Base 64K RAM failure
4 Beeps: System timer failure
5 Beeps: Processor failure
6 Beeps: Keyboard controller / gate A20 failure
7 Beeps: Virtual mode exception error
8 Beeps: Display memory read/write failure
9 Beeps: ROM BIOS checksum failure
10 Beeps: CMOS shutdown register read/write error
11 Beeps: Cache memory errors
2 Beeps: Parity circuit failure
3 Beeps: Base 64K RAM failure
4 Beeps: System timer failure
5 Beeps: Processor failure
6 Beeps: Keyboard controller / gate A20 failure
7 Beeps: Virtual mode exception error
8 Beeps: Display memory read/write failure
9 Beeps: ROM BIOS checksum failure
10 Beeps: CMOS shutdown register read/write error
11 Beeps: Cache memory errors
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