Unit 12: Constraints and Impact of IT support

Constraints

Accents - hard to understand certain accents  

Secuirty    

Strict access to Internet sites, the terms and constraints of the company or fire wall access. May not be able to access more resources to help fix any problems.

Time constraints

Amount time taken to do a task. Maintenance must be performed in out of hours time. tech support usally over week ends. Recording how to fix problems takes longer than fixing the actual problem

Social and culture

Financial

Restrictions to funding and going over budget

Employee skills 

Lack of training and experiencing new technology and training for it

Freedom of information act (UK Law)

Data protection act (UK Law)

obscene obligation act (UK Law)

Technology - compatibility issues, new technology can be buggy

Esclation - the level of techsupport needed to solve a problem

Impact

Down time

- Negative image to customers

- Maintenance incoveancing end users

- cost of over time for IT staff to do maintenance tasks
- system overload
- bottle necks
- damage servers and enviromental problems

Reduced down time with backup servers and use a unix server. Have test servers for new software tests before installing to the main server. Server types (main, test and backup servers). Make sure the technicans speek and write the lanuage the server uses e.g. English.